Shipping and returns
Where we ship
Currently we
only ship to Canadian and US addresses, excluding PO Boxes.To inquire about
ordering for delivery outside of Canada and the United States or to inquire
about other shipping options within Canada or the United States, please send us
a message us on our Contact Us page.
Shipping Fees
A flat fee of $9.95 is added to the total of all orders to cover the cost of shipping.
We
process orders within 3-5 days and delivery depends on if your order is in
stock or custom. If it's in stock, average turnaround time for production and shipping is 2-3 weeks. If the
order is out of stock or custom, process and delivery may take 4-6 weeks.
Once
the order is ready, it's shipped immediately to you via Canada Post or if you
live in the United States, the United States Postal Service. Please note
delivery time may vary depending on your location. On dispatch of your
order from us you will receive an email with a delivery tracking number.
We’d
like to have your packages delivered to you in the fastest and safest way
possible. Packages can be delayed by customs, which unfortunately is out of our
control. This happens very rarely, but it can happen. If you don’t receive your
order after the estimated time period, please send us an email at
info@firehouseclothing.ca. We’d like to help.
Please note that when ordering from the US or international locations, you may
be subject to import duties, customs taxes and/or brokerage
fees. We’re not responsible for any of these charges. For further
information on customs policies, please contact your local customs office.
TAXES & DUTIES
Prices displayed on the website are exclusive of taxes. Any applicable sales tax will be calculated during checkout and displayed on the Order Confirmation page.
RETURNS, refunds & exchanges
Custom Orders – Unfortunately there is no refund or exchange on Custom Orders. Please ensure that you check your artwork proofs carefully before sign off. Also double check all sizes before ordering.
FIREHOUSE CLOTHING RETURN POLICY for FIREHOUSE BRANDED APPAREL & PERFORMANCE APPAREL
We gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a full refund or exchange within 30 days of original purchase (the customer MUST contact Firehouse Clothing within the first 14 days of receiving the product). Refunds will be made in the form of the original payment. Late returns (after 30 days) may be accepted at the discretion of Firehouse Clothing, and may result in an online store credit. Items that are marked FINAL SALE are non refundable. You will be responsible for paying for your own shipping costs for returning your item(s) as well as the new shipping cost for any exchange. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please ensure that you use a trackable shipping service or purchase shipping insurance. Firehouse Clothing Company does not guarantee that we will receive your returned item.
RETURN INSTRUCTIONS:
-
Email us at info@firehouseclothing.ca within 14 days of receiving your item(s) with reason for returning.
- After confirmation from Firehouse Clothing, package your item(s)
securely (in the original packaging when possible), and drop it off at the
nearest Canada or USPS Post Office. Customer is responsible for return
shipping.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, we will
promptly process an exchange or issue a refund, in accordance with this policy.
- If the item is being exchanged, you are responsible for paying the additional shipping, to ship out the new item.
WHAT'S ELIGIBLE FOR RETURN OR EXCHANGE?
- Only Firehouse Apparel and Performance
Apparel are eligible for return or refund. Custom apparel is NOT.
- Merchandise must not be worn, altered or
washed.
- Merchandise must be in its original
conditions
- Merchandise must have its Firehouse
Clothing labels and tags still attached.
HAVE MORE QUESTIONS?