Shipping and returns
Where we ship
Currently we only ship to Canadian and US addresses, excluding PO Boxes.To inquire about ordering for delivery outside of Canada and the United States or to inquire about other shipping options within Canada or the United States, please send us a message us on our Contact Us page.
FREE shipping on purchases over $150 CAD!!
orders under $150 CAD, a flat fee of $8.95 is added to the total.
process orders within 1-2 days and delivery depends on if your order is in
stock or custom. If it's in stock, average delivery time is 1-2 weeks. If the
order is out of stock or custom, process and delivery may take 4-6 weeks.
the order is ready, it's shipped immediately to you via Canada Post or if you
live in the United States, the United States Postal Service. Please note
delivery time may vary depending on your location. On dispatch of your
order from us you will receive an email with a delivery tracking number.
like to have your packages delivered to you in the fastest and safest way
possible. Packages can be delayed by customs, which unfortunately is out of our
control. This happens very rarely, but it can happen. If you don’t receive your
order after the estimated time period, please send us an email at
email@example.com. We’d like to help.
Please note that when ordering from the US or international locations, you may
be subject to import duties, customs taxes and/or brokerage
fees. We’re not responsible for any of these charges. For further
information on customs policies, please contact your local customs office.
TAXES & DUTIES
Prices displayed on the website are exclusive of taxes. Any applicable sales tax will be calculated during checkout and displayed on the Order Confirmation page.
RETURNS, refunds & exchanges
Custom Orders – Unfortunately there is no refund or exchange on Custom Orders. Please ensure that you check your artwork proofs carefully before sign off. Also double check all sizes before ordering.
FIREHOUSE CLOTHING RETURN POLICY for FIREHOUSE BRANDED APPAREL & PERFORMANCE APPAREL
We gladly accept returns
of unworn, unwashed, undamaged or defective merchandise for a full refund or
exchange within 30 days of original purchase (the customer MUST contact Firehouse Clothing within the first 14 days
of receiving the product). Refunds will be made in the form of the original
payment. Late returns (after 30 days) may be accepted at the discretion of Firehouse
Clothing, and may result in an online store credit. Items that are
marked FINAL SALE are non
refundable. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please ensure that you use a trackable shipping service or purchase shipping insurance. Firehouse Clothing Company does not guarantee that we will receive your returned item.
- Email us at firstname.lastname@example.org within 14 days of receiving your item(s) with reason for returning.
- After confirmation from Firehouse Clothing, package your item(s)
securely (in the original packaging when possible), and drop it off at the
nearest Canada or USPS Post Office. Customer is responsible for return
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, we will
promptly process an exchange or issue a refund, in accordance with this policy.
WHAT'S ELIGIBLE FOR RETURN OR EXCHANGE?
- Only Firehouse Apparel and Performance
Apparel are eligible for return or refund. Custom apparel is NOT.
- Merchandise must not be worn, altered or
- Merchandise must be in its original
- Merchandise must have its Firehouse
Clothing labels and tags still attached.
HAVE MORE QUESTIONS?